Monitoring - A fix has been implemented and we are monitoring the results.
Apr 01, 2025 - 04:03 UTC
Apr 01, 2025 - 04:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 2025 - 01:26 UTC
Mar 24, 2025 - 01:26 UTC
Investigating - We are currently investigating an issue affecting the Evacs service across both web and mobile platforms. Specifically, iOS devices are freezing during the start of an evac, which is preventing users from proceeding. Additionally, some devices are not playing the siren when a notification is received, and in some cases, evacuations are unable to be closed out.
Current Actions Being Taken:
Our engineering team is actively working to identify the root cause of the issue.
We're reviewing logs and monitoring the system to isolate the issue affecting the iOS devices and siren notifications.
A fix is being prioritised and we'll provide updates as more information becomes available.
Please note: If you're experiencing this issue, we recommend refraining from initiating evacuations for the time being while we work on resolving this.
We apologise for the inconvenience and appreciate your patience as we work to restore full service.
Mar 20, 2025 - 04:45 UTC
Current Actions Being Taken:
Our engineering team is actively working to identify the root cause of the issue.
We're reviewing logs and monitoring the system to isolate the issue affecting the iOS devices and siren notifications.
A fix is being prioritised and we'll provide updates as more information becomes available.
Please note: If you're experiencing this issue, we recommend refraining from initiating evacuations for the time being while we work on resolving this.
We apologise for the inconvenience and appreciate your patience as we work to restore full service.
Mar 20, 2025 - 04:45 UTC
SignOnSite Field Platform
Partial Outage
API
Operational
Website
Partial Outage
iOS App
?
Partial Outage
Android App
?
Partial Outage
Reporting & Dashboards
Operational
Dashboards
?
Operational
Managed Data Warehouse
?
Operational
3rd Party Services
Operational
Google BigQuery
Operational
AWS s3-ap-southeast-2
Operational
AWS eks-ap-southeast-2
Operational
AWS route53-ap-southeast-2
Operational
AWS route53
Operational
AWS ec2-ap-southeast-2
Operational
AWS ecr-ap-southeast-2
Operational
AWS rds-ap-southeast-2
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.