All Systems Operational
Uptime over the past 90 days. View historical uptime.
SignOnSite Field Platform Operational
90 days ago
99.96 % uptime
Today
API Operational
90 days ago
99.96 % uptime
Today
Website Operational
90 days ago
99.96 % uptime
Today
iOS App ? Operational
90 days ago
99.96 % uptime
Today
Android App ? Operational
90 days ago
99.96 % uptime
Today
Reporting & Dashboards Operational
90 days ago
100.0 % uptime
Today
Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Managed Data Warehouse ? Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
Google BigQuery Operational
AWS s3-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS route53-ap-southeast-2 Operational
AWS route53 Operational
AWS ec2-ap-southeast-2 Operational
AWS ecr-ap-southeast-2 Operational
AWS rds-ap-southeast-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 28, 2022

No incidents reported today.

Sep 27, 2022
Induction Status Broken (now resolved)
Resolved - This incident has been resolved.
Sep 27, 02:26 UTC
Monitoring - We have released a fix & all systems should be back to normal. We will be monitoring support & metrics for a period to ensure the fix resolves the issue.

If you continue to experience issues, please contact support@signonsite.com.au as soon as possible.
Sep 27, 01:07 UTC
Identified - The cause of the issue has been confirmed to be the change we made late yesterday to our internal attendances endpoint (Confirming our hypothesis).

A fix is being worked on now and should be released into production within the next 2 hours.
Sep 26, 23:45 UTC
Update - We are continuing to investigate this issue.
Sep 26, 23:36 UTC
Update - We are continuing to investigate this issue.
Sep 26, 23:22 UTC
Investigating - We are aware of an issue causing induction statuses to show incorrectly in the web portal. This issue is actively being investigated, and we will release a fix as soon as we can.

We believe the the issue is only affecting viewing the induction status of individuals with induction workflows (submitting, reviewing, approving) being unaffected and working as normal.

Any data warehouse dashboards (PowerBI, DataStudio) and the customer API should be unaffected.

The issue was most likely introduced in our latest release of an internal API (not our customer API) last night whilst updating an endpoint. The update was to fix a performance problem causing timeouts on the attendance register, but the fix seems to have interacted unexpectedly with the inductions system. This is a working hypothesis and the cause hasn't yet been isolated and confirmed.

Updates will be posted on our statuspage (https://signonsite.statuspage.io/) as we have them.

The issue is expected to be resolved this morning.
Sep 26, 23:21 UTC
Sep 26, 2022
[Datadog] [P1] [Triggered] SoS App 200 Return Status
Investigating - [Comment from Opsgenie]System noted: "@opsgenie " on alert: "[Datadog] [P1] [Triggered] SoS App 200 Return Status"
Sep 26, 21:26 UTC
Resolved - This incident has been resolved.
Sep 26, 21:26 UTC
Update - [Comment from Opsgenie]David Hooper acknowledged alert: "[Datadog] [P1] [Triggered] SoS App 200 Return Status"
Sep 26, 21:26 UTC
Investigating - @opsgenie
Priority : P1
Last Updated : 2022-09-26 21:25:53 +0000
Sep 26, 21:25 UTC
[Datadog] [P1] [Triggered] SoS App 200 Return Status
Resolved - This incident has been resolved.
Sep 26, 21:24 UTC
Update - [Comment from Opsgenie]System noted: "@opsgenie " on alert: "[Datadog] [P1] [Triggered] SoS App 200 Return Status"
Sep 26, 21:24 UTC
Investigating - @opsgenie
Priority : P1
Last Updated : 2022-09-26 21:23:54 +0000
Sep 26, 21:23 UTC
[Datadog] [P1] [Triggered] SoS App 200 Return Status
Resolved - This incident has been resolved.
Sep 26, 21:22 UTC
Update - [Comment from Opsgenie]System noted: "@opsgenie " on alert: "[Datadog] [P1] [Triggered] SoS App 200 Return Status"
Sep 26, 21:22 UTC
Investigating - @opsgenie
Priority : P1
Last Updated : 2022-09-26 21:19:54 +0000
Sep 26, 21:19 UTC
[Datadog] [P1] [Triggered] SoS App 200 Return Status
Investigating - [Comment from Opsgenie]System noted: "@opsgenie " on alert: "[Datadog] [P1] [Triggered] SoS App 200 Return Status"
Sep 26, 21:18 UTC
Resolved - This incident has been resolved.
Sep 26, 21:18 UTC
Update - We are aware of intermittent outages and are investigating the cause
Sep 26, 21:10 UTC
Update - [Comment from Opsgenie]David Hooper acknowledged alert: "[Datadog] [P1] [Triggered] SoS App 200 Return Status"
Sep 26, 21:06 UTC
Investigating - @opsgenie
Priority : P1
Last Updated : 2022-09-26 21:05:54 +0000
Sep 26, 21:05 UTC
[Datadog] [P1] [Triggered] SoS App 200 Return Status
Resolved - This incident has been resolved.
Sep 26, 21:04 UTC
Update - [Comment from Opsgenie]System noted: "@opsgenie " on alert: "[Datadog] [P1] [Triggered] SoS App 200 Return Status"
Sep 26, 21:04 UTC
Update - [Comment from Opsgenie]David Hooper acknowledged alert: "[Datadog] [P1] [Triggered] SoS App 200 Return Status"
Sep 26, 21:04 UTC
Investigating - @opsgenie
Priority : P1
Last Updated : 2022-09-26 21:03:53 +0000
Sep 26, 21:03 UTC
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022
[Datadog] [P1] [Triggered] SoS Management Portal Login Flow
Investigating - [Comment from Opsgenie]System noted: "Login to the management portal seems to be down @opsgenie " on alert: "[Datadog] [P1] [Triggered] SoS Management Portal Login Flow"
Sep 14, 08:38 UTC
Resolved - This incident has been resolved.
Sep 14, 08:38 UTC
Update - [Comment from Opsgenie]David Hooper acknowledged alert: "[Datadog] [P1] [Triggered] SoS Management Portal Login Flow"
Sep 14, 08:31 UTC
Investigating - Login to the management portal seems to be down @opsgenie
Priority : P1
Last Updated : 2022-09-14 08:30:59 +0000
Sep 14, 08:31 UTC
← Incident History Powered by Atlassian Statuspage